UTILITY BILLING SUPERVISOR
UTILITY BILLING SUPERVISOR
Opening Date: October 13, 2021
Salary Range: $6,563 to $7,986 per month
Closing Date: Open Until Filled; First Review Date November 1, 2021
NATURE OF POSITION
Under general direction, plan, oversee, analyze, coordinate, manage and document City utility billing systems. These systems include financial reporting, cash receipting, accounts receivable, and landfill. Oversees all aspects of the billing, payment collection, and customer relations; develop and maintain utility billing procedures and workload assignments; coordinates activities with other City departments and the partners; train, supervise and evaluate the work performance of assigned staff; perform other duties as assigned.
The Utility Billing Supervisor exercises considerable independent judgment in supervising, coordinating, and monitoring the work of staff assigned to the division. The incumbent is expected to ensure work quality and accuracy and oversee the maintenance of appropriate accounting records.
REQUIRED MINIMUM QUALIFICATIONS
Bachelor's degree in accounting, finance, or related field from an accredited college or university; five years progressively responsible accounting experience in public finance and three years of supervisory and customer service experience; or any equivalent combination of education and experience providing the necessary knowledge, skills, and abilities to successfully perform the job. Applicant must be able to pass a criminal, financial background check, and must be able to provide proof of being fully vaccinated for COVID-19 by time of hire.
Master’s degree in Business Administration or Accounting and/or CPA is highly desirable. Previous municipal experience, and knowledge of the Washington State Auditor’s Budgeting Accounting Reporting System (BARS). Bilingual in Spanish.
APPLICATION AND SELECTION PROCEDURE
A completed City application and resume are required to apply. Applications are available on the Human Resources page of the City of Walla Walla website: https://wallawallawa.gov.
Applicants whose experience most closely meets the requirements of the position will be invited to continue in the selection process which will consist of an oral panel interview, reference inquiries and may include a criminal background check and consumer report. Completed application packages can be mailed to:
CITY OF WALLA WALLA-HR
15 N. Third Avenue Walla Walla, WA 99362
Email to firstname.lastname@example.org or faxed to (509) 524-7935.
REASONABLE ACCOMMODATION The City of Walla Walla will provide reasonable accommodation to disabled applicants if requested. Please notify the Human Resources office at least 5 days prior to the need.
JOB DESCRIPTIONS To obtain a copy of the full job description and class specification for this position, please contact us at:
email@example.com or 509.527.4475.
NOTE: The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained herein may be modified
and/or revoked without notice.
EQUAL OPPORTUNITY EMPLOYER / AMERICANS WITH DISABILITIES ACT EMPLOYER
THE CITY OF WALLA WALLA DOES NOT DISCRIMINATE ON THE BASIS OF RACE, COLOR, NATIONAL ORIGIN, GENDER, SEXUAL ORIENTATION, RELIGION, AGE OR DISABILITY IN EMPLOYMENT OR THE PROVISION OF SERVICES. MINORITIES AND WOMEN ARE ENCOURAGED TO APPLY.
General direction and oversight are provided by the Finance Director.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Employees of the City of Walla Walla are expected to model and foster the City’s core values:
Customer Focus - Excellence – Stewardship - Communication - Leadership – Integrity
2. Improve and assure accurate input of financial data in all systems; assure that all subsystems and bank
statements are reconciled; document and resolve discrepancies in all reports and systems.
3. Direct, plan, organize, and assign work activities and personnel to perform work and projects in the assigned
areas of the Finance Department.
4. Supervise and evaluate the performance of assigned staff including but not limited to the following:
interview, select and recommend candidates for hire; recommend transfers, reassignment, termination, and
disciplinary actions; plan, coordinate and arrange for appropriate training for subordinates.
5. Evaluate and develop accounting tools and reports to automate reporting. Perform financial data trend and
forecast analyses; assist in preparation of annual financial reports, budgets, and other reports as necessary.
6. Design reconciliation processes to adapt to new operational circumstances and information. Seek out, recommend, and implement process improvement. Identify creative ways to solve reporting or process challenges by relating codes, accounts, and other data.
7. Support assigned departments in obtaining and analyzing budget and historical information. Facilitate the budget process with assigned departments and follow up with all related budget adjustments, chart of account changes, etc.
8. Responsible for revenue cycle systems such as daily cash flows; centralized utility billing, collection, cash receipting and miscellaneous accounts receivable; and customer service for the City’s utility divisions.
9. Communicate complex financial information to a wide variety of audiences in writing and verbally in such a manner that is clear, concise, patient, and positive; assist staff in doing same.
10. May assume duties of Finance Director in her/his absence.
OTHER JOB FUNCTIONS
1. Demonstrate punctual, regular, and reliable attendance which is essential for successful job performance.
2. Present a positive, professional image; maintain cooperative and effective working relationships; assure excellent customer service with internal and external customers.
3. Execute assignments, projects, and job responsibilities efficiently and within defined timeframes; work independently and effectively with little direction.
4. Demonstrate good judgment and employ critical thinking to execute duties, identify issues, seek solutions, and recommend improvements in support of departmental goals.
5. Assist staff and higher-level management; participate in resolving operational or interpersonal concerns; participate in training, meetings, and on committees as assigned.
6. Respect the value of diversity in the workplace and the community.
7. Perform other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES
• City operations, policies, and objectives.
• Administrative principles and practices, including program development, implementation, and evaluation, project management, and supervision of staff.
• Basic accounting and related methods, practices, and procedures.
• Principles and practices of supervision and training.
• Applicable Federal, State, and local laws, rules, codes, and regulations related to assigned activities.
• Computer systems and applications related to accounting and auditing.
• Research and analytical techniques, principles, and practices.
• Financial analysis and projection techniques.
• Preparation of comprehensive reports.
• Cost of service and rate design principles.
• Proficiency in Microsoft Word, Excel, PowerPoint and Outlook.
• General ledger system, the revenue cycle sub-systems, and other complex financial accounting systems.
• Current GAAP accounting principles, budgeting principles, rules, laws, and regulations for assigned areas.
• To propose alternative processing or internal control procedures in assigned financial systems.
• To prepare assigned areas in the ACFR, annual budget reports and other management reports.
• Understand, monitor, evaluate, detect, and correct errors in assigned financial systems.
• Proactive to detect issues before they occur and advise departments to prevent such issues. Keep current and
quickly learn new accounting rules and computer systems.
• Effectively communicate both orally and in writing appropriately for the audience and situation. Utilize
interpersonal skills with tact, patience, respect and courtesy with diverse customers and employees.
TOOLS AND EQUIPMENT USED
Computers, Microsoft Office, and Munis and other financial applications, including but not limited to word processing, spreadsheets, and database software packages. Copier, scanner, and telephone.
Sitting or standing for extended periods of time; dexterity of hands and fingers to operate a computers and other office equipment; seeing to read and analyze financial and statistical data; bending at the waist; lifting light objects. Work schedule may involve hours in excess of a standard forty (40) hour work week.
The work is generally performed within an office environment, which may include an open cubicle office setting. Noise levels are quiet to moderate. Interaction with upset staff and/or members of the public is expected. May travel to other City worksites as necessary. Subject to evening or variable hours; scent-free work environment.